Ïã½¹ÊÓƵ

Office of
Information Technology Services (ITS)

Welcome to Zoom at Ïã½¹ÊÓƵ

Ïã½¹ÊÓƵ University is moving to Zoom Phone, a modern, cloud-based technology for seamless communication anywhere, anytime. Make and receive calls from your Zoom desktop or mobile app, and switch devices mid-call without missing a beat.

Your four-digit extensions stay the same, and external calls are now simpler - just dial the number, no prefix needed.


Explore the resources below to get started!

Zoom @ Ïã½¹ÊÓƵ

Project Timeline

Phase 1 (Complete, April 30, 2025)

Infrastructure setup, Zoom Phone services turn up, testing, pilot deployment to 30+ test users.

Phase 2 (In Progress)

End user training, employee on-boarding (simple use cases), departmental needs assessments.

User training - First wave
(Complete, May 31, 2025)

130+ participants

User training - Additonal sessions

In Planning

Manager training - Webinars

In Planning

Phase 3 (In Progress, Started June 30, 2025)

Full deployment across all departments, retrieval of all legacy phones.

Safety and Security

In Progress

Student Engagement Departments

In Progress

Administrative Departments

In Progress

Academic Departments

Not Started

Support Departments

Not Started

Self-Upgrade to Zoom Phone!

If you already have a personal headset that you use in Teams or Zoom Meetings, follow these steps to finish your upgrade to Zoom Phone!

  1. See “Zoom Basics” below to install and sign into Zoom Workplace.
  2. Follow our guide, “Get Started with Zoom Phone.” Review your Zoom Phone number to ensure correctness.
  3. Place a test call to *TEST or *8378.
  4. Make an “emergency” test call to 933 to verify your location information.
  5. Make note of any pre-existing Nortel voicemail for follow-up—your voicemail will not be migrated to Zoom.
  6. Create a ticket when you are ready to deactivate your Nortel phone, .
  7. Do not disconnect your legacy Nortel phone!
  8. Monitor your ticket for completion. ITS-Telecommunications will let you know when your Nortel phone is deactivated and will schedule a time to pick up the equipment.

If you do not have a personal headset please wait for further instructions via email.

Zoom Basics

  1. Download and install Zoom here: 

  2. Use "Single Sign On" (SSO) with instructions to log into your AU Zoom account. Our domain is "andrews."
    You can also go to directly to sign in.

  3. Access your Zoom Phone account settings .
    (These differ from what is available in the Zoom application.)

 

Upgrading to Zoom Phone

The phone system at Ïã½¹ÊÓƵ University is changing to something modern and flexible: Zoom Phone!

This change comes as a response to an aging technology that has lost support from its vendors.

With Zoom Phone, you can take calls from your desktop Zoom application and the mobile application. In a live call, you can switch between devices for a seamless experience.

When the upgrade is complete, the call recipient won’t notice a difference in service. Calls within Ïã½¹ÊÓƵ will still connect with the same four-digit extensions that you have been using.

Training from Zoom

Review the materials below or enroll for the "Getting Started" course in Zoom, , for a more hands-on approach.

Articles

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    Videos

    • FAQ

    Upgrading to Zoom phone will generally be done on a department by department basis. When Telecommunications upgrades you and/or your department to Zoom Phone, all legacy phones will be removed as part of the upgrade process.

    Voicemail in the old system will need to be manually processed, it cannot be migrated to the new system. This can be done before the upgrade, during the upgrade, or for a brief period of time after you are upgraded.

    Zoom Phone is an internet based phone system, so there is no need to "dial out." You no longer need to dial a "9" in front of a phone number. In fact, you can copy/paste numbers into the Zoom app, and you can dial with the on-screen dial options, or by typing on your keypad.

    Audio Testing

    You can test your audio by dialing *8378 (*TEST) from your Zoom Phone or Zoom Phone applications.

    By calling this extension, you can speak into your microphone and the speakers will play your voice back to you.

    Call us: 269-471-6016
    Email: helpdesk@andrews.edu

     

    Ïã½¹ÊÓƵ University Information Services Building
    8490 E Campus Circle Drive

      Help Desk—Room 113
          Monday-Thursday 8am-12pm; 1pm-5pm
          Friday 8am-12pm